FAQ
Topics
General Questions
Ridgepole operates factories in Guangzhou, Shanghai, and Indonesia, with a new facility set to open in 2025.
Ridgepole is certified under ISO9001, ISO22716, GMPC, ECOCERT, FDA, and HALAL, and can accommodate customer or third-party factory audits.
Ridgepole works with major brands like Unilever, Procter & Gamble, L’Oréal, and Plant Doctor.
Production typically takes 15–25 days after receiving packaging materials, depending on product complexity.
The MOQ is 1,000 pieces, accommodating small brands testing the market.
About Products
Ridgepole ensures product safety and efficacy through high-quality raw materials and comprehensive testing.
Yes, Ridgepole supports OEM, ODM, and OBM services, helping clients build and develop their own skincare brands.
Yes, Ridgepole offers tailored formulations, packaging design, and ingredient customization based on client requirements.
Yes, Ridgepole has extensive experience with Halal certifications for markets like Indonesia and Malaysia.
Ridgepole is offering a wide range of products, including facial care, body care, hair care, lip care men’s care, maternal and infant care, anti-aging treatments, and organic formulations.
About Payment
50% Deposit for order confirmation, 50% balance payment within one day before delivery.
Payments via TT, Alipay, or L/C. Terms can be adjusted to your needs.
Yes, we issue official invoices and receipts for all transactions. These documents will be sent via email after payment is received.
Yes, for long-term partners and bulk purchases, we may offer flexible payment terms upon agreement. Please contact our sales team for details.
For large orders, we allow a 50% deposit before production and 50% before shipment. Other installment options may be discussed based on order size and client history.
Deposits are non-refundable once production has started, as materials and resources are allocated. However, cancellations before production may be eligible for partial refunds.
About Service
Sure! We can customize it to your desired ingredients, efficacy, texture, color, and fragrance based on our mature formulas.
Yes. We provide OEM, ODM and OBM services. Contact us to discuss your project.
Yes, we offer sample orders for testing. Sample fees may apply and are refundable upon bulk order confirmation.
Yes, our team provides continuous support, including product guidance, marketing materials, and troubleshooting assistance.
